Appointment of a Service Provider for Comcover Member Services

Comcover is seeking to appoint a provider deliver a range of Insurance and Risk Management Services collectively badged as Comcover Member Services (CMS).

Comcover is the Australian Government’s general insurance fund, administered by the Insurance and Risk Management Branch within the Department of Finance and Deregulation.

Since 1998, Comcover has facilitated the integration of risk management into government functions and operations by providing comprehensive and responsive risk management and insurance services to Comcover fund members.

The services Comcover requires include:

1. Services to Comcover and its customers, comprising:
• Account Management Services;
• Marketing Services;
• Events Administration Services;
• Training Administration Services;
• Maintaining Customer Database;
• Insurance Services and Advice;
• Claims Assistance Services; and
• Risk Management Assistance.

2. Services to Comcover, comprising:
• Underwriting Advice and Administration; and
• Claims Management.

3. Information Management Services to Comcover and its customers, including a web based Claims and Underwriting IT database;

4. Limited reinsurance broking services; and

5. Ancillary Services, as required..