Temporary Personnel - Desktop Support Analyst

Account management involving Active Directory, Exchange and internal applications.Escalation point for Service Desk Analysts.Desk-side user support, including building and deploying PCs using the System Centre Configuration Manager (SCCM).Deploys software packages using SCCM.Maintains PC applications to recommended security standards.Works in accordance with Service Level Agreements and Operational Level Agreements.Develops and sustains effective working relationships with colleagues, customers and clients.Provides second level support for technology systems and services on a rostered basis.Installs, maintains and supports technology services to set requirements.Provides customer service of a high calibre to all customers to achieve ongoing customer satisfaction.