Workplace Communications Upgrade Project - Business Analyst

The PTA seeks a resource experienced in business analysis to assist with the business transition from an analogue telephony network to a Cisco IP telephony ecosystem. The scope of this procurement is to provide business analyst tasks to assist the Project Team to deliver seven major project products which: Implement a Cisco-designed IP telephony network across the Public Transport Authority (PTA) utilizing Cisco Webex DI cloud and on-premise infrastructure. Migrate existing and create new PTA call centres utilizing Cisco Webex Contact Centre software.Integrate SIP IP telephony into the new Zetron Novus consoles.Implement Cisco Webex Softphone technology.Implement Unify CP400 IP handsets in the Network Control Centre.Decommission of PTA fax services and hardware.Convert analogue end point telephony devices to IP technology.