WA Department of Finance
Digital Service Management SaaS Solution for the Department of Finance
Details
Description
The Department of Finance (DoF) currently provides ICT services to 1,400 Customers across four agencies: DoF, Department of Treasury, Energy Policy WA and the Government Employees Superannuation Board. The environment is predominately in Azure (IaaS) with 300 virtual machines, over 150 applications/services and over 300 SQL/Oracle databases managed.
DoF wishes to replace its current consolidated service desk utilising Microsoft’s System Center Service Manager (SCSM), and the Cireson ‘add on’ to SCSM providing asset management and a customer self-service portal. The service desk also supports customer requests for People and Culture (HR), Corporate Systems (e.g. payroll), and Building Facilities.
DoF is seeking a solution consisting of two categories:
Category A: SaaS service, Technical Support and Implementation Services
Category B: Customisation and Development Services
The SaaS solution must require minimal customisation to meet the stated requirements. Respondents can respond to either or both parts. DoF may elect to award one contract for both categories or a contract for each category or not award a contract(s) at all.
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Key details
- Source
- Tenders WA
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No briefings or site visits were listed for this tender.
Awarded suppliers
1Contract awarded
$963,305 awarded to 1 supplier
$963,305
223 Liverpool St, Darlinghurst, Sydney NSW Australia 2010
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