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NSW Department of Customer Service
Customer Service / Amazon Connect Contact Centre for Support & Managed Services - 24 June 2023 - 23 June 2026 - CSD/23385
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Details
Awarded
Description
DCS Service Desk use Amazon Connect as a telephony platform. Support for this service has been provided by VoiceFoundry (trading as AZTech Labs) since April 2021. The previous engagement with VoiceFoundry for supplier and managed services did not have an associated PRN/Contract ID. Amazon connect replaced IPFX in 2021 to enable the Service Desk to deliver on its core tenet of 'a great customer experience' and 'efficient issue and request fulfillment' in alignment with the strategic direction of Corporate Services ICT
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Key details
- Source
- Buy NSW
Briefings & site visits
No briefings or site visits were listed for this tender.
Awarded suppliers
1Contract awarded
$186,780 awarded to 1 supplier
$186,780
ABN 21624653630
Level 10, 20 Martin Place, Sydney, NSW, 2000
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