The provision of a Regional Technology Hub

The Department of Infrastructure, Transport, Regional Development, Communications and the Arts wants to continue the ongoing operation of the Regional Technology Hub (RTH) for three years from 1 July 2023. The RTH currently supports regional, rural and remote consumers of telecommunications services with independent and factual information and troubleshooting advice, online and over the phone. The Regional Tech Hub currently includes a website, online helpdesk, phone support line, online discussion forum and has a social media presence on Facebook and Twitter. The Department seeks to extend the reach of the RTH to assist more people in regional, rural and remote communities.

Through this RFT, the Department is seeking innovative, value for money solutions from the market that deliver the following objectives:

a) To provide resources to support regional, rural and remote consumers of telecommunications services to make the most of digital technologies, increase their skills and confidence, and solve common issues.

b) To provide resources on innovative residential and business applications for available communications technologies relevant to the regional, rural and remote context.

c) To provide support for unconnected regional, rural or remote consumers over the phone, to assist them to get online and navigate available resources.