Request for Tender for Business Process Harmonisation - CAN-NSWTG25005

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The scope of work includes, but is not limited to, the following activities: Identify redundancy, bottlenecks and inefficiencies in existing processes. Identify opportunities for enhancement, including the automation and standardisation of processes and workflows. Maintain a customer-centric approach by engaging with relevant business subject matter experts throughout the evaluation and design of processes to optimise customer outcomes. Stakeholder engagement includes leading design workshops with program staff, SMEs, and managers. The vendor will develop materials for NSWTG to review and approve. Develop a unified process framework. Develop harmonised business processes and align each process with appropriate technological solutions design as defined within the specified scope of work. For further information regarding the solution mapping to technologies, see section 3.2.1. Prepare a comprehensive project completion report detailing measurable benefits delivered to the organisation Lightweight project management ensures timely completion of tasks, status reporting, and vendor resource coordination. All tasks are managed using Azure DevOps as user stories. The vendor, in consultation with the NSWG program team, is responsible for creating relevant user stories, defining acceptance criteria, and ensuring that all user stories are completed within the designated sprint, unless otherwise agreed.