Request for Tender for Case Management and Customer Relationship Management Solution (Proof of Concept)

To ensure it is able to meet emerging and future needs, AUSTRAC is approaching the market to identify a scalable and robust enterprise Case Management and Customer Relationship Management Solution that has the potential to underpin AUSTRAC’s regulatory and intelligence functions for the next 10-15 years.

AUSTRAC is seeking a solution which requires minimal development and is easily configurable. New, untried and untested solutions, whilst of general interest, are unlikely to be meet AUSTRAC’s requirements.

The enterprise Case Management and Customer Relationship Management Solution will implement and support AUSTRAC processes in a standardised and repeatable manner across AUSTRAC and deliver efficiencies both in terms of the resources expenditure and time taken from referral through to finalisation. The enterprise Case Management and Customer Relationship Management Solution will supersede the capability provided by the existing systems as well as a number of standalone applications.