Capture and Digital Information Services

Capture and Digital Information Services includes:

·capture, processing and service delivery

·receipt of forms, correspondence, cheques and physical media inbound to the ATO

·opening and pre-processing of the inbound mail

·capture of image and information to electronic format according to ATO specifications

·actioning Rules Based Exceptions

·provision of data file(s) and images

·storage and transmission of paper and electronic information

·retrieval and re-processing of paper on request

·retention of electronic images in accordance with data storage requirements

·processing returned unclaimed mail and correspondence

other services that assist the ATO in gaining benefits achievable through the transition to digital information and records management.