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Service NSW
DCS-17662 | IRO Customer Experience Research and Reporting Services - CAN-114289
AwardedRequest for Tender
Details
Awarded
Description
Description
Goods or services supplied
Description of the goods and services to be provided
The IRO has commissioned external customer experience research and reporting services since 2021 to monitor and improve stakeholder satisfaction with IRO services, including Solutions and ILARS. FiftyFive Five developed the original benchmark survey and delivered quarterly fieldwork and reporting from 2021. This engagement expired on 31 December 2025. To ensure continuity of insights and test the market the IRO conducted an open tender under the Professional Management Services Scheme (SCM0005).
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Key details
- Buyer
- Service NSW
- Source
- Buy NSW
Briefings & site visits
No briefings or site visits were listed for this tender.
Awarded suppliers
1Contract awarded
$274,814 awarded to 1 supplier
$274,814
ABN 77076347914
ORIMA Research 65 Oxford St Collingwood vic 3066 AU
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