Award Entitlements Tool and implementation services – the implementation of an online customer self-service solution

FWO wishes to source an Award Entitlements Tool that provides employers and employees with entitlements advice based on information held within Modern Awards.
It is expected that additional connectors and add-ons, not met by out-of-the-box functionality of any proposed solution, will be required to complete the integration with FWO systems. These additional add-ons and connectors should be fully detailed and described in the Tenderers response to the Statement of Requirements.
FWO’s requirement is that the successful Tenderer ultimately engaged as a result of this RFT will provide, install and support the design and integration of the selected solution. Where the solution is proposed to be delivered by a Consortium, one Tenderer will remain contractually responsible for delivery.
The expectation is that the Tenderer will make available expert personnel highly skilled in implementing solutions of this type. The successful Tenderer must deliver best-practice business implementation from a client perspective.
More detail on the solution and associated services is set out in ‘Part B – RFT Statement of Requirements’. The Tenderer’s response is to include a high level solution design that describes the proposed solution, and, along with the response to the Statement of Requirements, will form the basis of deliverables under the Solution Implementation Agreement.
Tenderers should quote for the provision of onsite consulting services and support as part of the initial purchase and implementation work required in the design, installation and configuration of the solution.
Tenderers should quote for the provision of training for a number of FWO staff in the configuration and operational use of the Award Entitlements Tool.
FWO expects their IT development resources to be engaged in the development and delivery of the solution by the Tenderer to enable FWO BAU support capability to be developed. These resources are to be scheduled by the Tenderer through negotiation but are not to be considered core resources for delivery by the Tenderer.
Tenderers should identify additional services that may be required post-implementation at the Tenderer’s rate for ongoing consultancy and support services.