Status Resolution Support Services (SRSS) Request for Tender

The Department has worked together with stakeholders to create an Integrated Service Delivery Framework to bring the four existing support programs together into a single program to deliver needs- and risk- based services to Clients in order to resolve their immigration status. The resulting program is known as Status Resolution Support Services (SRSS Program).

The Department seeks to engage suitably qualified organisations to perform all Services in each service category within their nominated Geographic Region(s). The Geographic Regions are divided by Australian state and territories and includes the Territory of Christmas Island.

The Services are divided into four sectors and include:
1. Client Transition In Services, which includes:
a. client referral services;
b. transit assistance services;
c. reception and initial property induction services; and
d. initial client payment services.

2. Core Services, which includes:
a. carer support services;
b. independent observer services;
c. case worker support services;
d. supporting client health;
e. meaningful engagement;
f. emergency relief;
g. orientation assistance services;
h. essential registrations services;
i. accommodation support services; and
j. movements within the SRSS program services.

3. Client Transition Out Services, which includes:
a. client transition out plan;
b. assisting client to exit a property;
c. referring clients to other providers;
d. assisting with essential registrations; and
e. other services.

4. General Services, which includes:
a. program management and administration services, including:
i. contract management, program implementation, planning and delivery;
ii. communication with clients;
iii. incident management and reporting services;
iv. human resource management services;
v. records management;
vi. financial management services;
vii. management of facilities and equipment; and
viii. compliance with information technology requirements; and
b. program governance and performance management services, including:
i. compliance with the Department's governance framework;
ii. meetings;
iii. performance management services;
iv. reporting;
v. provision of contract deliverables; and
vi. cooperation with enquiries and investigations