Provision of Information and Communications Technology Support Services to the Australian Competition and Consumer Commission

The ACCC’s current services contract expires on 30 June 2008.The ACCC is seeking to implement a new services contract which will provide comprehensive management, support, maintenance and operation of its technical environment, and comprehensive support and assistance to end users.

ICT is a critical business tool for the ACCC. The ICT Support Services Tender presents an opportunity to expand support services to meet the ACCC’s future business needs cost effectively and to provide a more flexible instrument for the management of its ICT environment.

The ACCC is seeking the comprehensive management, support, maintenance and operation of the its technical environment, and provision of comprehensive support and assistance to end users other than in respect to the excluded services technologies set out below. Without limiting the foregoing, the Services include:

a.desktop including operating systems, standard applications, non-standard applications, and hardware;

b.server (mid-range) including operating systems, server management applications, server virtual environment management, and hardware;

c.mobile computing including operating systems, standard applications, non-standard applications, laptop hardware, BlackBerry and PDA devices;

d.network including WAN, LAN and VLAN monitoring and management;

e.email including Microsoft (MS) Exchange, MS Outlook, and mobile email applications;

f.limited support for internet and intranet;

g.limited support for secure gateway and the demilitarized zone (DMZ);

h.video conferencing including call management systems and hardware;

i.provide and manage the video conferencing multipoint and “bridging” booking system;

j.data storage and management including storage management systems, media and hardware;

k.office support systems including printers, scanners, multi-function devices (MFD), training infrastructure, data projectors and voice recorders;

l.database administration services for ACCC business applications;

m.security including anti-virus, anti-spyware, spam, data, network, web and physical security;

n.business continuity and disaster recovery;

o.applications development for data entry and reporting on Service Desk support, asset tracking, etc employing the InfraEnterprise DBMS;

p.project support requests; and

q.business area support.

The following services and technologies are excluded from the Services:

a.application development (other than for InfraEnterprise above);

b.web development;

c.web content management;

d.web hosting;

e.Internet gateway services;

f.video conferencing bridging services (note (i) above);

g.voice infrastructure;

h.voice and PABX hosting and management;

i.office supplies and consumable purchasing and distribution; and

j.carrier services for voice, video and data.