QED - 89352 - Data Protection Services

The department is seeking to establish a Contract for the provision of Managed Services to ensure the protection of data critical to the departments operations.
The Contract will provide support of Veritas NetBackup, Enterprise Vault and underpinning products such as Veritas InfoScale, including platform expansion and licensing to cover the delivery of the following as a managed service;

a) Provision of licencing as required to meet the departments requirements
b) Daily operation of backup/archive services on behalf of the department
c) Operational reporting on the health of all Veritas based solutions
d) Maintain backup/archive services in alignment with business requirement
e) Supply project services as necessary to maintain operational services, including requirements gathering, testing and knowledge transfer
f) Establish a collaborative operational support arrangement base on ITIL
g) Maintain required software licensing applicable to services consumed
h) Supply/Maintain Hardware vendor maintenance plans
i) Monitor and reporting on Data Protection services