Provision of Support and Maintenance Services for the Office of Queensland Parliamentary Counsel (OQPC) eLegislative Drafting Tool

The Office of Queensland Parliamentary Counsel (OQPC) is seeking proposals from suitably qualified and experienced vendors for support and maintenance services for OQPCs eLegislative Drafting Tool.

Required support and maintenance services incorporate (in summary);

• Single point of contact (Help desk services);
• Incident (break-fix outages) and problem (root cause analysis) management;
• Change management;
• Proactive maintenance;
• Documentation.

Service requests incorporates (in summary);

• Drafting Tool upgrades specifically the FrameMaker software underpinning the drafting tool;
• Changes to the Document type definition files;
• Changes to the Structure Application including the Element Definition Document (EDD), read/write rules and templates; and
• Configuration and customisation enhancements.

For detailed information on the specific products and/or services sought under this tender, please review Section 3 - Specifications of the Invitation to Offer (ITO) document.

Industry Briefing: The is no industry briefing being held for this invitation.

Response Information: Please carefully read Section 1 and 2 of the ITO to ensure you are submitting a compliant offer, and ensure all questions are forwarded promptly to the below contact officer.

GITC accreditation: Suppliers will need to indicate in their response, their Government Information Technology Contracting (GITC) accreditation status and/or willingness to obtain prior to entering into a contract if theirs was selected as the preferred offer.