Australian Government Department of Finance
Appointment of a Consultant for Customer Satisfaction Survey Services
Details
Description
The Department of Finance and Deregulation (represented by Comcover) invites suitably experienced organisations to submit Tenders for appointment as the Consultant to conduct an annual Customer Satisfaction Survey and related services for Comcover.
Comcover and its service providers provide a range of insurance and risk management programs and related products and services to Australian Government agencies (Fund Members). The purpose of the annual Customer Satisfaction Survey (CSS) is to quantitatively and qualitatively test Fund Members’ attitudes and perceptions of the services provided by Comcover and its service providers and to identify key strategies for improving the delivery of these services.
Key services required under the contract include, but are not limited to:
(a) project management;
(b) stakeholder consultation;
(c) survey design and development;
(d) implementing the Customer Satisfaction Survey; and
(e) analysis and reporting of results.
Categories
Request type
Request for Tender
TenderHub gathers information continuously from a variety of sources. There may be delays between information being updated at the source and presented here. Always check with the source if you are concerned about currency or accuracy.
Key details
- Source
- AusTender
Briefings & site visits
No briefings or site visits were listed for this tender.
Awarded suppliers
3Contracts awarded
$189,210 awarded to 3 suppliers
See who else bid on this tender
Subscribers see every supplier who bid on this tender, plus its change history and a direct link to the source notice.