Request for Tender for the provision of ICT Managed Services

Geoscience Australia intends to engage a service provider to provide high-quality ITIL compliant ICT Managed Services.

The services will include the services required to effectively Transition from the current managed service arrangements to the delivery of new ICT Managed services (Ongoing Services), and the capability to support Geoscience Australia in the uplift and transformation of several of its ICT services or supporting policies and procedures.

In summary, the scope of the Ongoing Services includes:

• Service Desk and End User Support, and

• ICT Infrastructure Operations, which includes:

o Infrastructure management

o Network management

o Cloud Platform management

o SOE management

o Enterprise System management; and

o Cyber Security Services

• Common Services

• Additional Services.

Geoscience Australia is also seeking the provision of an ongoing evolution support capability to work collaboratively with Geoscience Australia’s ICT functions to identify and implement further enhancements in support of the continuous evolution and improvement of its ICT Services.