ICT Managed Service Provider

The NHMRC requires a managed services arrangement for the provision, management, maintenance and support of its ICT infrastructure. Including:

Platform Services such as:

a) Desktop Support;

b) File, Print, Email, Collaboration and Remote Access;

c) Internet Facing Services;

d) Business Applications Infrastructure Support and Maintenance;

e) Business Application Support and Maintenance; and

f) Data Network (excluding WAN provision).

Cross Platform Services such as:

a) Service Desk;

b) Service Management incorporating Incident Management, Event Management, Problem Management, Configuration Management, Change Management, Release Management, Availability Management, Capacity Management, IT Service Continuity Management, Procurement and Service Level Management;

c) IT Security Management;

d) Harmful Code Protection and Management;

e) Storage Management;

f) Backup, Archive and Restoration Management;

g) Cabling and Patching of Equipment (including cabling schema design and documentation);

h) Transition;

i) Disengagement;

j) Account Management;

k) ICT Skilled Resource provision;

l) Assistance and advice on ICT Architecture and Design; and

m) Assistance and advice on ICT Strategic Planning;