Electronic Security Maintenance Agreement

The Department of the Environment and Energy (Department) is seeking to engage the services of a suitably qualified and licensed service provider for the purpose of scheduled preventative maintenance, repair services, and reporting to ensure the full functionality and future planning of the Department’s Electronic Access Control System (EACS), Closed Circuit Television System (CCTV) and extensive Security Network Infrastructure (SNI) within the John Gorton Building, King Edward Terrace, Parkes ACT 2600.
The agreement will include quarterly maintenance and testing inspections. The Tenderer will be required to attend site and confirm each field device, speedstile, controller, server, switch, UPS and the security infrastructure associated with the EACS, CCTV and SNI systems is fully functioning, and carry out adhoc repairs and maintenance to devices that have failed testing. During these maintenance inspections the Tenderer shall apply appropriate testing methods to establish the correct operation of each piece of security equipment and keep accurate records of all tests.
The Gallagher Software Maintenance Agreement (SMA) is to be provided as part of this agreement and Tenderers should include the labour necessary to implement Gallagher upgrades as they are released.
The Tenderer will be required to attend maintenance review meetings with specified personnel and provide a range of reporting options for review.
The agreement shall include attendance to site for break-fix works as required on a fee-for-service basis.
The Tenderer is to maintain a 24-hour, 7days per week, 365 days per year emergency service. Additionally, the Service Provider shall provide a 24-hour Operational Support Service to assist with the Department’s operational needs.