Provision of Mobile Personal Duress Alarms and Monitoring Services

CAHS is seeking to procure and implement a range of suitable Mobile Personal Duress Alarms (PDAs) under a panel arrangement for the personal security of CAHS staff whose duties may expose them to the risk of personal threat while undertaking Home and Community Visits.

Where an individual feels threatened or is at risk of harm from an act of aggression; which includes harm towards self or others, activation of a Mobile PDA will alert an Alarm Response Centre. The role of the Alarm Response Centre is to receive the alarm activated and initiate required workflows, including Alerting to required parties (including Emergency Services and/or a CAHS supervisor), actively monitoring the user of the Mobile PDA, and resolving the duress event through hand-off with post incident actions as required.