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Australian Government Department of Foreign Affairs and Trade
Provision of Passport Information Call Centre Services
AwardedRequest for Tender
Details
Awarded
Description
The Department of Foreign Affairs and Trade (DFAT) invites tenders for the provision of Australian Passport Information (Call Centre) Services (APIS). The call centre and all resources used in provision of the Services must be located in the State of Tasmania. The contract, to commence 27 March 2006, will be for a period of three years with an option to renew for two further periods of one year each.
The Contractor is to provide the accommodation, equipment and resources necessary for the following services:
a. receipt, resolution and/ or referral of enquires to DFAT;
b. despatch of passport forms on request to clients;
c. appointments for Passport Office interviews;
d. payments on-line for urgent issues and lost or stolen passport fees; and
e. respond to requests for travel information available on DFAT’s Smartraveller website .
The Contractor is to provide the accommodation, equipment and resources necessary for the following services:
a. receipt, resolution and/ or referral of enquires to DFAT;
b. despatch of passport forms on request to clients;
c. appointments for Passport Office interviews;
d. payments on-line for urgent issues and lost or stolen passport fees; and
e. respond to requests for travel information available on DFAT’s Smartraveller website .
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Key details
- Source
- AusTender
Briefings & site visits
No briefings or site visits were listed for this tender.
Awarded suppliers
1Contract awarded
$118,250 awarded to 1 supplier
CENTRELINK (COMMONWEALTH SERVICES DELIVERY AGENCY)
$118,250
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