Provision of an online training package regarding Disability Awareness and Discrimination

This training package is to provide staff with the foundation on which to: -

• identify and adopt competent practices when relating to people who have a disability and / or their needs;
• demonstrate an understanding of the implications of the Disability Discrimination Act (1992) and avoid practices that discriminate against people who have a disability.

Training outcomes for modules: -

• Communication Skills and Disability Awareness - demonstrate appropriate communication strategies when interacting with customers with a disability. Ensure all forms of communication are addressed, ie personal, written, telecommunications and electronics. Describe in detail the impact of a disability on an individual together with the barriers and strategies for overcoming barriers.
• DDA responsibilities - explore the implications for government services when applying the principles of the Disability Discrimination Act.