ServiceNow Licencing and ITSM Toolkit

The Department of Planning, Lands and Heritage (DPLH) has statewide responsibility for the planning for future communities. DPLH plays a vital role in improving the quality of life of all Western Australians. Business Information Systems (BIS), a business division within DPLH, are undertaking significant work to progress improvements in the way it operates as a trusted business partner of IT services. To enable these improvements, DPLH is establishing its own IT Service Management (ITSM) Toolset that aligns with the Digital Strategy, is flexible, modular and meets the current and future needs of DPLH.

The platform chosen to enable and support DPLH’s direction is ServiceNow. Currently, DPLH utilises its Managed Services Providers instance of ServiceNow however this does not provide the flexibility and usability required to transform DPLH in the direction required. DPLH wishes to procure a Department licensed version of ServiceNow, as per the specifications within this Request.