RFT FOR SUPPORT, MAINTENANCE AND DEVELOPMENT SERVICES FOR CORE IT APPLICATIONS OF THE FEDERAL COURT OF AUSTRALIA

The Federal Court of Australia (the Court) operates four mission-critical bespoke software applications which are used by both a variety of staff and external parties.

Three of the four applications: eLodgement, eCourtroom and the Message Agent, are based on Microsoft C#.NET Technology Platforms, and use a MS SQL database; whereas the fourth application, CaseTrack, is based on PL/SQL, Java, Oracle Forms and Oracle Reports.

The Court seeks to engage a pro-active Service Provider which will ensure the applications are updated regularly so that they are consistent with the Court’s changing business needs and requirements.

It is expected that a small proportion of the overall number of updates that the Service Provider will deliver relate to the rectification of issues that has caused an application to fail. In addition, the Court will occasionally require the Service Provider to enhance an application's functionality.

Ideally, the Court is looking for a Service Provider which can either perform and deliver these various types of work, or is in a position to procure and manage subcontractors that can.

Furthermore, because the Court has limited in-house resources to provide advice on the applications' continuous improvement, the Court will rely on the Service Provider to work as a proactive partner to provide or offer this type of consulting service.

The Service Provider is expected to deliver the services in a manner that is both professional and consistent with industry standards. This includes robust contract management and reporting processes that align with the performance management framework which is contained in the Service Level Agreement.