SWTAFE - Contact Centre & Teams Calling

South West TAFE (Organisation) is responsible for delivering hands-on quality training across the major business sectors. Our campuses are located throughout the southwest Victoria region, including Warrnambool, Hamilton, Portland, Colac, Sherwood Park and Glenormiston.

The Organisation is seeking responses to this Invitation for the provision of Goods and Services to deliver a comprehensive communication solution which integrates Microsoft Teams Calling and a modern Contact Centre platform as outlined in the following documents:

Part A – The Invitation

Part B – Conditions of Participation

Part C – Offer (Returnable Schedules)

Part D – Contact Centre Requirements

Part E – Microsoft Teams Calling Requirements

Part F – September 2024 Call Data

Part G – Costing Template