SA Department for Infrastructure and Transport
23C072 - Delivery and Report on Feedback from Users of Public Transport in Metropolitan Adelaide through Customer Satisfaction Surveys
Details
Description
The South Australian Public Transport Authority (SAPTA) is the responsible Division for overseeing the delivery of public transport services, including management of the Service Contracts.
SAPTA has a “customer first focus” in all its operations and to this end the Department for Infrastructure and Transport has commissioned regular Customer Satisfaction Surveys to be undertaken to obtain feedback from users of the bus, train and tram network as well as including Customer Satisfaction as a Key Performance Indicator in the new public transport contracts. measure performance over time.
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Key details
- Source
- SA Tenders and Contracts
Briefings & site visits
No briefings or site visits were listed for this tender.
Awarded suppliers
1Contract awarded
$1,023,000 awarded to 1 supplier
Painted Dog Research
$1,023,000
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