For the Provision of Cleaning Services

The University of Queensland has a diverse portfolio of campuses and buildings that require regular
cleaning as a support service to the educational activities. The academic calendar also provides an
input into the cleaning services which predicates alternate cleaning scheduling over the course of the
academic year. As part of a continual improvement program the University has transitioned many
areas from after hours to day time cleaning schedules.

Consistent with the ongoing development of contemporary facility management processes, the
University is looking to more efficiently and effectively deliver the cleaning services through a
performance based, period Contract. Other benefits being sought are financial gains through
economies of scale and innovative cleaning and management techniques from professional service
providers.

The University’s imperatives include:

• All cleaning services are performed in accordance with the cleaning specifications for technical, operational, environmental and financial performance;
• Diligent budget management and achieving the best value for money from outsourced cleaning services;
• Satisfying regulatory and legislative requirements of the University’s internal purchasing procedures;
• Achieving economic benefits and economies of scale through the most advantageous
• Contract structure that best meets the University’s business needs;
• Ensuring the correct contractual mechanisms are in place for controlling performance based contracted cleaning services and mitigating risk;
• Cleaning services include innovative cleaning processes consistent with the University’s environmental and energy saving initiatives;
• Ensure the reduction of chemical use as a key performance indicator of the services;
• Develop and expand the use of innovative, chemical free, natural cleaning techniques;
• Optimise administration and delivery of contracted services to avoid fragmentation, duplication and Contract creep;
• Incorporate the latest contemporary operational and human resource management techniques that optimise the performance of the cleaning services.