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NSW Treasury

ICT - Oracle - OCI Managed Service - PRN00211756

AwardedRequest for Quote

Details

Awarded

Description

Particulars

Oracle support service contract to the value of $171,776.00 Oracle to provide level 3 and level 4 managed/support services for Prime Cloud Infrastructure which includes the following: Incident Management Problem management Maintenance services (including security patching) Governance & reporting Governance Roles Service Evaluations Service Reporting Case Management Severity Level Assignments (SLA) CR01 - 6 month extension - $209,002.20 CR02 - additional allocation to cover for shortage of available tickets in Sep 23 - $15,753.10 CR03 - 9 month Extension - $345,799.30 CR04 - Additional services added, to support Cyber Uplift program - $71,379.00

Contract duration

14-Oct-2022 to 1-Jul-2024

Locations

Request type

Request for Quote

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Key details

Source
Buy NSW

Briefings & site visits

No briefings or site visits were listed for this tender.

Awarded suppliers

1

Contract awarded

$1,311,741 awarded to 1 supplier

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