Design and delivery of a living lab trial of a new aged care assessment tool and process

The services required have been split in two parts:

• Part One: Trial design
• Part Two: Trial delivery.

The Department is seeking Tenders for the design and delivery of a living lab trial to test a new tool for assessing older Australians for in-home aged care services.

A decision about whether to proceed with Part Two – Trial delivery will be taken after Part One – trial design - is completed.

The department is seeking to test the new assessment tool, which includes a series of questions and instruments to assess the physical, social, psychological and medical needs of older Australians, in a living lab environment.

The trial is expected to use trained aged care assessors to undertake mock assessments of older Australians in a home-like environment.

The objectives are to:

• Test and refine how assessors use the tool to effectively collect information
• Test whether outputs of the tool align to expectations
• Test efficacy of the tool with different cohorts.

Expected deliverables/outcomes and timeframes

Part 1

6 September 2021– 18 October 2021

The key deliverables of Part One will include:

• Meetings with the Department including:
• project inception meeting,
• weekly check-ins,
• inal presentation, and
• any other meetings as required.

• A project delivery schedule following an inception meeting that identifies all key deliverables, including how they will be delivered and timeframes of deliverables for Part One.
• A draft report on 24 September 2021, detailing the following:
• A detailed plan for the delivery of a living lab trial to test the new assessment process, including
• methodology delivering a simulated environment to test the new assessment tool and associated process – including a description of the lab (e.g. how would you replicate a home-based environment?).
• Approach to simulating the assessment process including selection of participants
• strategy for assurance/validation of the outputs of the trial.
• detailed schedule for delivery of the trial
• detailed costing for delivery of the trial.
• A final report on 8 October 2021 reflecting feedback from the Department.

Term of the Contract will be from 6 September 2021 until 18 October 2021 and will include an option to extend the arrangement to deliver Part Two. Any extension will be at the sole discretion of the Commonwealth.