Mercantile Agent Service for Debt Recovery

Scope of Work

The following outlines the scope of work that is required to meet the Department’s requirements:

(a)recovery of outstanding debt with a value of $20.00 or more;

(b)provision of a Service Management Operation (SMO);

(c)business management reporting;

(d)quarterly performance management review meetings;

(e)money management of recovered debts in accordance with all applicable legislation, guidelines and regulations of the Department; and

(f)meeting of security and privacy requirements.

Out of Scope

The following items will not form any part of this requirement:

(a)recovery of debt with a value of less than $20.00; and

(b)commencement or management of litigation (including letters of demand or advice about the likelihood of success).