Provision of Mail Management Services to the City of Tea Tree Gully Council

To facilitate achievement of customer service visions Council has identified service excellence projects including alternative approaches for transactional tasks such as mail and form digital scanning and automatic capture to improve data quality and processing times.

Council is seeking responses from suitably resourced and qualified organisations to collaboratively identify and provide the following solutions;

• Collection, opening, scanning, provision of metadata and corresponding objects by auto capture into Council’s business systems of incoming mail, development application files and forms in accordance with records compliance requirements such as the State Records Act 1997 and related standards such as capture, storage and disposal or records in accordance with General Disposal Schedule 21 and technical requirements for scanning of official records.
• Storage and destruction of captured hardcopy records.
• Collaboratively working with the Council to further identify and implement information digitisation, auto capture into business systems and associated process improvements.