Immigration SA- CRM Design and Migration Services/Client Management Project

Immigration SA is responsible for skilled and business migration to South Australia working with the Department of Immigration and Border Protection (DIBP) to attract eligible skilled and business migrants through state-nominated programs as a pathway to permanent residency in South Australia.

The Immigration SA Application Processing system is accessed by external individuals and businesses, through the Immigration SA website, to register, apply and manage applications. This system is hosted by external provider, Lumient.

Internal Immigration SA staff manage their application processes through a Microsoft Dynamics CRM 2011 application hosted and supported by DSD.

The main purpose of the Client Management Project is to move from an application centric CRM system to a customer centric solution which will provide Immigration SA the ability to effectively report and track the migrant journey from initial communication to successful settlement in South Australia. It is intended to continue using Microsoft Dynamics CRM.

Additionally, the project will reduce risk and overall costs to the Agency through the strategic and structured approach to redevelopment of the internal solution.
Immigration SA and Skilled Migrant Services staff and management will be the primary users of the system internally, however, the website and portal will be public with secure sections for registered users. These systems need to be able to access the available integration interfaces for the solution to be able operate.

Immigration SA is seeking services for the assessment of current design documents and development of a further detailed design (Phase 1) and pricing estimates for the design implementation (Phase 2).