Provision of Transwa Booking System

Transwa is a division of the Public Transport Authority of Western Australia (PTA). Transwa's train services travel to Northam and Toodyay (Avon Link), Kalgoorlie (Prospector) and Bunbury (Australind). Transwa's coach services operate from Kalbarri in the north, Meekatharra in the north-east, Esperance in the south-east and Augusta in the south. Transwa runs a combined total of 210 regional rail and coach services to more than 275 locations in the State, moving approximately 475,000 passengers a year around Western Australia.
As part of our core business activities, we use a booking system to book passengers on all of its rail and coach services, as well as to maintain service information and timetables. We take bookings through our call centres, our regional stations, through select regional agents and through the internet. Our current system was built in-house and has served us well over the past decade. However we are now faced with the need to replace the existing system.