Relocation Administration and Removals Services

The services the Commonwealth will be seeking through the RFT include:

1. Relocation administration services, including approving relocation entitlements, collecting information to allow relocations to occur, case management, processing allowance payments and reimbursements, arranging travel and temporary accommodation. The successful tenderer will manage itineraries, liaise closely with ADF Members and Defence civilians and will interface with whole of government travel and accommodation providers. The provision of the services under the contract will need to be supported by an information technology system; and

2. Establishing and managing panels of removals providers and allocating work to the removal providers through the panel arrangements. Separate panels of providers are to be established for domestic removals (including bulk removals), domestic storage, vehicle removals; overseas removals and valet unpacking. The successful tenderer will not conduct removals (or associated packing and unpacking services) itself. Rather, these activities will be provided by the panel members under subcontracts with the successful tenderer.