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NSW Department of Communities and Justice
con_10585 Housing Contact Centre (HCC) - Managed Service (prj_5619) - con_10585-1
AwardedOther
Details
Awarded
Description
Description
Goods or services supplied
Description of the goods and services to be provided
This contract is for the replacement of the existing Genesys Engage Service with the new Genesys Cloud CX Service and is due to a global announcement by Genesys to end the life of the current platform that the HCC use.
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Key details
- Source
- Buy NSW
Briefings & site visits
No briefings or site visits were listed for this tender.
Awarded suppliers
1Contract awarded
$8,505,596 awarded to 1 supplier
$8,505,596
ABN 65003371239
Tower 3 Darling Park, 201 Sussex Street Sydney nsw 2000 AU
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