SA Department of the Premier and Cabinet
IT Service Management (ITSM)
Details
Description
The Department of the Premier and Cabinet (DPC) Office of the Chief Information Officer (OCIO) provides services to South Australian government agencies, including an Across Government Service Desk (AGSD) which provides a central contact point for the communication, coordination and escalation of incidents, changes, problem management and service requests for services delivered to SA Government Agencies.
DPC is seeking a new ITSM tool to improve service and reduce business risk posed by out-of-date technology.
Project objective
Allow the support teams to drive towards more efficient and effective service offering by leveraging the latest technology in providing ICT services that are visible, responsive, and easily accessible and mitigate business risk.
Scope of the requirement
- Supply of SaaS ITSM tool,
- Implementation of ITSM tool,
- Maintenance/ongoing support for SaaS ITSM tool,
- Address the business, security, and architectural requirements of the IT Service Management tool per the Business Requirements (Specification).
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Key details
- Source
- SA Tenders and Contracts
Briefings & site visits
No briefings or site visits were listed for this tender.
Awarded suppliers
1Contract awarded
$1,394,764 awarded to 1 supplier
Alemba
$1,394,764
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