RFT for Supply and Pathology Analysis of Immunochemical Faecal Occult Blood Tests for National Bowel Cancer Screening

The Service Provider must deliver the required Services per the Request for Tenders. A summary of the key requirements is as follows:

(a) Provision of iFOBTs: the Service Provider must coordinate with the NCSR Service Provider and the Department to procure and deliver iFOBTs to the Mailhouse in accordance with manufacturer requirements and the delivery schedule

(b) Provision of Helpline: the Service Provider must establish and maintain a 'free call' 1800 iFOBT Helpline to assist answering queries from Program Invitees and Program Participants in relation to completing and submitting an iFOBT
(c) Pathology Analysis: the Service Provider must perform Pathology Analysis of each returned iFOBT nationwide within the specified timeframes and quality standards, and dispatch the results to agreed recipients including the Program Participants, their nominated GPs, the NCSR, and the My Health Record. The Service Provider must also provide pre-screening checks, follow-up actions, and data management for the returned iFOBTs and associated analysis results
(d) Quality Management: the Service Provider must develop and comply with a Quality Management Plan that is Approved by the Department, and ensure that the iFOBTs and the Pathology Analysis meet the relevant NPAAC, NATA, TGA, and ISO requirements. The Service Provider must also monitor and report any adverse events, unexpected variations, or product defects that may affect the quality and safety of the iFOBTs or the Pathology Analysis; and

(e) Governance and Reporting: the Service Provider must establish an effective governance structure and maintain open and regular communication with the Department and the NCSR Service Provider. The Service Provider must submit regular and ad hoc reporting, as required by the Department, and participate in Progress Meetings to ensure ongoing success of the Program