Navigator Pilot - Support for domestic and family violence victims involved in criminal justice proceedings

The Queensland Government, through the Department of Justice and Attorney-General (DJAG) has a strong commitment to assist with the recovery of victim survivors and assists victims to recover from the impact of violent crime, including all forms of domestic and family violence (DFV) by providing financial assistance, promoting the needs and rights of victims and funding non-government organisations (NGOs) that provide support services to victims of violent crime.

DJAG is seeking the services of a suitable supplier (NGO) to deliver trauma informed, client focused services through a three-year pilot program support service that will provide court support for DFV victims while they are interacting with the criminal justice system in relation to criminal proceedings in Rockhampton.

The successful supplier will deliver services in consultation, in conjunction, and in collaboration with existing services and stakeholders to ensure victims of DFV in criminal proceedings are emotionally and practically supported. The service will assist victims to navigate their way through the court process, that may include but not be limited to, direct service provision and/or collaboration with other services to provide the required support.

Service delivery for this pilot will be based at a location within or close to the Rockhampton Magistrates Court, the Rockhampton District Court and the Rockhampton Supreme Court.

A non-mandatory Industry Briefing will be held via Microsoft Teams on Thursday 16th March 2023. Please register your attendance by no later than COB Friday 24th March 2023 (Max two attendees per organisation) by emailing [email hidden]. Please include attendee names, organisation, email, and phone number.

Indicative timetable:

• ITO Briefing - Tuesday 28th March 2023
• Closing date for questions - Tuesday 4th April 2023
• Closing date and time for offers - 2.00pm on Monday 17th April 2023
• Intended Contract Award Date - May 2023
• Indended service commencement date - July 2023.

For any further information, please download and refer to the ITO documentation.

Addendum1 - Issued Wednesday 29th March 2023 - ITO Briefing Questions - Refer to documentation uploaded under this Tender.

Addendum2 - Clarification 1 - Issued Monday 3rd April 2023 - Refer to documentation uploaded under this Tender.

Addendum3 - Clarification 2 - Issued Thursday 6th April 2023 - Refer to documentation uploaded under this Tender.