Defects Management Internal Audit

The objective of the internal audit is to consider the adequacy of processes governing the management of defects post completion of major projects. This will include evaluation of the following: ? Definition and allocation of roles, responsibilities and ownership for asset classes; ? Adequacy of contractual agreements with vendors to ensure legal responsibility for defects management as per SWTC; ? Effectiveness of contractor performance management in line with agreed upon contractual terms; ? Systems and processes to plan, manage, monitor/track and report on defects management activities, specifically: o The existence and effectiveness of service delivery plans;o Use of maintenance schedules to provide adequate standards and sufficient information to monitor the reliability of the assets;o Processes to engage and keep key stakeholders informed; ? Mechanisms to collect and evaluate asset performance data to inform the asset maintenance schedule, assess if assets are achieving intended outcomes and identify underperforming assets; ? Quality assurance practices in place to ensure maintenance is performed as specified and maintenance processes are continuously improved; ? Reviewing the structure of Defects Management and future proofing recommendations.