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WA Department of Housing and Works
Service Desk Support Officer CUATPS2024
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Description
Assisting primarily on reform related queries and ticketsIdentifying trends and workflows that can be better improvedFirst point of contact for all enquiriesProblem Management and Call Escalation ManagementService Desk ManagementRemotely Supporting customer requests and incident by phone and emailControlling and monitoring the ticketing systemInitial troubleshooting of incidentsSupport ITIL process including outagesContinual communications with incident managerProvision and Modification of accounts through proper channels
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Key details
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- Tenders WA
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Awarded suppliers
1Contract awarded
$62,000 awarded to 1 supplier
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